Yuma Verified listing

Transform Customer Support with Yuma's Generative AI Solution

Yuma leverages generative AI to revolutionize customer support, enhancing agent productivity and customer satisfaction. By automating sophisticated processes and mundane tasks, Yuma allows customer support teams to focus on more complex inquiries, ensuring that every customer interaction is efficient, personalized, and reflective of the brand's unique voice.

Key Features of Yuma

• Generative AI for Knowledge Gathering: Yuma uses advanced AI to understand and address customer queries effectively, applying your brand's tone to create responses that feel genuinely human.
• Autonomous Actions and Processes: With Auto-Pilot mode, Yuma can autonomously converse with customers, performing actions such as editing orders and pausing subscriptions without human intervention.
• Productivity Tools for Agents: Yuma provides tools that enhance agent efficiency, allowing them to focus on tasks that require human expertise.
• Seamless Integration: Capable of integrating with subscription services, Yuma autonomously manages subscription queries and adjustments, ensuring customer satisfaction throughout the subscription lifecycle.
• Feedback and Review Management: Yuma autonomously addresses feedback on review platforms, escalating critical reviews to managers to protect your brand's reputation.
• Social Media Interaction: Automates responses to social media interactions and alerts for negative comments, maintaining a positive social presence.
• Order and Post-Purchase Support: Handles order inquiries, including edits and cancellations, and manages post-purchase technical questions to boost customer loyalty and repeat business.

Advantages of Using Yuma

• Increased Agent Productivity: By automating routine inquiries, Yuma frees up agents to engage in more meaningful customer interactions.
• Reduced Operating Costs: Autonomous replies and actions reduce the need for a large customer support team, allowing for scalability without significant hiring.
• Improved Customer Satisfaction: Yuma's 24/7 availability ensures customers receive quick and accurate responses at any time, enhancing the overall customer experience.
• Scalability: Yuma's AI-driven support system allows businesses to scale up or down effortlessly, adapting to varying customer support demands.

Revolutionizing Customer Support

Yuma is designed for businesses seeking to improve their customer journey from pre-sales to post-purchase inquiries. Whether it's managing orders, subscriptions, feedback, or technical inquiries, Yuma's AI-powered solution streamlines processes, boosts efficiency, and enhances customer loyalty.

With Yuma, businesses can protect their reputation, maintain a strong social media presence, and guide customers through returns or exchanges, all while ensuring a personalized and human-like interaction.

Getting Started with Yuma

Businesses looking to elevate their customer support capabilities can turn to Yuma for an AI-driven solution that promises not only to increase productivity and reduce costs but also to significantly improve customer satisfaction.

With Yuma, companies can automate the most sophisticated processes, ensuring that their customer support is always responsive, efficient, and aligned with their brand identity.