Tidio is an AI-driven customer service platform designed for businesses to automate customer support, enhance communication, and boost customer satisfaction. This platform combines chatbots, live chat, and automation tools to deliver seamless support and assistance to website visitors.
With tools like the Lyro AI Chatbot and Flows, Tidio empowers businesses of all sizes to streamline support processes and engage users effectively.
What is Tidio?
Tidio is a comprehensive customer support platform with AI-powered tools for live chat, chatbot, help desk solutions, and advanced automation features. Its core function is to facilitate real-time, automated communication that addresses customer queries, assists with purchases, and optimizes the overall shopping experience.
Designed for e-commerce and businesses focused on elevating customer engagement, Tidio supports over 300,000 businesses globally, helping them retain customers and increase sales through automation.
Features
Lyro AI Chatbot: Automates responses to common customer inquiries, resolving up to 70% of issues without human intervention.
Live Chat: Enables real-time support, tracks user behavior, and provides personalized experiences through automated messaging and chat templates.
Help Desk: Consolidates messages from all customer channels into a single dashboard, improving response times with ticket prioritization.
Flows: Allows users to create no-code automation paths to enhance customer engagement and sales funnels.
Integrations: Supports over 120 integrations with popular platforms like Mailchimp, HubSpot, Shopify, and WordPress.
Analytics: Includes advanced reporting tools for tracking engagement, performance, and areas for improvement.
Use Cases
E-commerce Assistance: Resolve customer inquiries instantly during the shopping process to reduce cart abandonment.
Sales Funnel Automation: Guide customers through conversion paths with personalized messages triggered by behavior.
Multilingual Support: Engage a global audience with chatbot responses in multiple languages.
Proactive Customer Engagement: Send tailored discounts or product recommendations based on user actions and profiles.
Lead Generation: Capture and qualify leads through live chat and automated Flows.
Pricing Plan
Tidio offers a tiered pricing model to cater to varying business needs, including:
Starter ($29/month): Ideal for small businesses, includes 100 handled conversations, basic analytics, live visitors list, and support for up to 50 Lyro AI conversations.
Growth (from $59/month): Aimed at larger teams, offering up to 2,000 conversations, advanced analytics, permissions, and optional branding removal.
Plus (from $749/month): Supports multisite management, custom quotas, multilanguage, open API, and a dedicated success manager.
Premium (from $2999/month): For businesses with complex needs, offering unlimited conversations, priority support, and up to 10,000 Lyro AI conversations.
Each plan includes additional features and scalability options, with a free 7-day trial available.
Pros and Cons
Pros
Streamlines customer support through AI-powered automation.
Integrates seamlessly with various e-commerce and CRM platforms.
Reduces customer wait times and improves satisfaction with 24/7 support.
Cons
Higher-tier plans may be costly for small businesses.
Requires initial setup and configuration to optimize automation.
Tidio offers a tiered pricing model to cater to varying business needs, including:
Starter ($29/month): Ideal for small businesses, includes 100 handled conversations, basic analytics, live visitors list, and support for up to 50 Lyro AI conversations.
Growth (from $59/month): Aimed at larger teams, offering up to 2,000 conversations, advanced analytics, permissions, and optional branding removal.
Plus (from $749/month): Supports multisite management, custom quotas, multilanguage, open API, and a dedicated success manager.
Premium (from $2999/month): For businesses with complex needs, offering unlimited conversations, priority support, and up to 10,000 Lyro AI conversations.
Each plan includes additional features and scalability options, with a free 7-day trial available.
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