Support Guy Verified listing

SupportGuy: Revolutionizing Slack-Based Customer Support

SupportGuy is a ChatGPT-powered customer support platform designed to enhance the efficiency of handling customer queries through Slack. By integrating directly with your workspace, it allows for the creation of a custom chatbot trained on your specific knowledge base. This innovative solution aims to resolve queries up to 10 times faster by providing an in-house assistant that's accessible 24/7.

Core Features of SupportGuy

• Custom Chatbot Creation: Easily create a chatbot tailored to your business needs, capable of understanding and responding based on your unique knowledge base.
• Diverse Data Integration: Add data from various sources such as websites, links, or PDF documents to train your chatbot with comprehensive knowledge.
• Seamless Slack Integration: Incorporate the SupportGuy slackbot into your workspace, making it a simple command away for quick information retrieval.
• Efficient Query Resolution: Designed to significantly speed up the process of answering customer inquiries, ensuring timely and accurate support.
• Flexible Pricing Plans: Offers a range of plans to suit different needs, from a free starter option to premium packages with extensive features.

Use Cases for SupportGuy

• Internal Support: Streamline the process of resolving internal queries among team members, improving productivity and operational efficiency.
• Customer Support: Enhance customer service by providing immediate, accurate responses to inquiries directly through Slack.
• Knowledge Management: Utilize as a tool for knowledge management, allowing teams to quickly access important information and documents.

Pricing Structure of SupportGuy

SupportGuy offers several pricing tiers to accommodate various business sizes and needs:

• Free Plan: Ideal for getting started, offering 50 messages, 1 chatbot, 400K characters of knowledge per chatbot, and 10 document uploads.
• Hobby Plan: At $15/month, includes 1,000 messages, 3 chatbots, 1M characters of knowledge per chatbot, 20 document uploads, email notifications, and priority support.
• Standard Plan: Priced at $45/month, this plan provides 4,000 messages, 5 chatbots, 2M characters of knowledge per chatbot, 50 document uploads, email notifications, no SupportGuy branding, and priority support.
• Premium Plan: For $95/month, users get 10,000 messages, 10 chatbots, 4M characters of knowledge per chatbot, 100 document uploads, email notifications, no SupportGuy branding, and priority support.

Key Functions of SupportGuy

• Offers a quick and easy setup process, allowing businesses to implement a powerful, AI-driven support solution within minutes.
• Enhances the efficiency of customer and internal support operations by providing instant access to relevant information.
• Adapts to the specific needs of your business, with the ability to train the chatbot on a wide range of data sources for comprehensive support.