CustomerIQ Verified listing Verified listing

Understand your customers deeply

Overview

Discover Customer Insights with CustomerIQ's AI

CustomerIQ is an AIplatform that surfaces actionable insights for product and marketing teams from customer data like calls, emails, and more.

5 Key Features of CustomerIQ

  • Data aggregation - Captures notes, audio, video, tickets
  • Organization - Smart folders with transcriptions
  • Insight extraction - AI scans data to identify key insights
  • Semantic search - Find themes and patterns instantly
  • Shareable docs - Collaborate over insights in real-time

5 Use Cases for CustomerIQ

  • Product - Understand user pains, needs and preferences
  • Support - Automatically map issues by priority
  • Marketing - Analyze NPS survey responses
  • Sales - Identify prospect objections rapidly
  • CX - Pinpoint areas for improvement from feedback

CustomerIQ Pricing

CustomerIQ offers these pricing options:

  • Free - Access core features
  • Pro - $75/month per user
  • Business - Custom pricing

4 Advantages of CustomerIQ

  • Automates tedious manual analysis
  • Extracts overlooked insights
  • Aligns teams with customer needs
  • Easy-to-use and intuitive interface

2 Potential Drawbacks

  • Limited functionality on free plan
  • Works best with existing customer data

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