CustomerIQ Verified listing Verified listing

Understand your customers deeply

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Discover Customer Insights with CustomerIQ's AI

CustomerIQ is an AIplatform that surfaces actionable insights for product and marketing teams from customer data like calls, emails, and more.

5 Key Features of CustomerIQ

  • Data aggregation - Captures notes, audio, video, tickets
  • Organization - Smart folders with transcriptions
  • Insight extraction - AI scans data to identify key insights
  • Semantic search - Find themes and patterns instantly
  • Shareable docs - Collaborate over insights in real-time

5 Use Cases for CustomerIQ

  • Product - Understand user pains, needs and preferences
  • Support - Automatically map issues by priority
  • Marketing - Analyze NPS survey responses
  • Sales - Identify prospect objections rapidly
  • CX - Pinpoint areas for improvement from feedback

CustomerIQ Pricing

CustomerIQ offers these pricing options:

  • Free - Access core features
  • Pro - $75/month per user
  • Business - Custom pricing

4 Advantages of CustomerIQ

  • Automates tedious manual analysis
  • Extracts overlooked insights
  • Aligns teams with customer needs
  • Easy-to-use and intuitive interface

2 Potential Drawbacks

  • Limited functionality on free plan
  • Works best with existing customer data

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