Canny: Build Better Products with Customer Feedback
Canny is a comprehensive customer feedback management platform designed to help businesses centralize and organize product feedback.
It enables teams to gather insights, prioritize feature requests, and share progress with stakeholders, making it an essential tool for product managers and development teams.
Canny's primary functions include collecting and analyzing customer feedback, prioritizing product feature requests, creating and managing roadmaps, and sharing updates with users.
This platform is suitable for startups and enterprises alike, aiming to enhance their product development processes through actionable customer insights.
Features
Collect Feedback: Centralize feedback from various sources into one platform.
Analyze Feedback: Uncover customer insights to inform product decisions.
Prioritize Requests: Automatically score and prioritize feature requests.
Build Roadmaps: Create public or private roadmaps to keep stakeholders informed.
Share Updates: Maintain a public changelog to keep users engaged.
Smart Replies: Automate responses to gather more detailed feedback.
Comment Summaries: Summarize lengthy feedback threads for quick understanding.
Feedback Portal: Set up a portal for users to submit feedback directly from your site.
Integrations: Connect with tools like Intercom, Help Scout, Jira, Slack, and more.
Use Cases
Feature Request Management: Streamline the process of gathering and prioritizing feature requests.
Idea Management: Capture and evaluate new product ideas from customers and team members.
Internal Feedback: Collect and manage feedback from internal stakeholders.
Product Management: Use insights to drive product development and roadmap planning.
Sales Documentation: Ensure sales teams have up-to-date information on product development.
Public Roadmap: Maintain transparency with customers by sharing your development roadmap.
Customer Feedback: Centralize customer feedback to improve product offerings.
Pricing
Canny offers a range of pricing plans to suit different business needs:
Free: Basic features including unlimited users, a changelog, public roadmap, and one integration.
Starter: $99/month - Advanced tools such as custom domains, prioritization roadmap, and two integrations.
Growth: $399/month - Includes unlimited integrations, private boards, AI automation, and user segmentation.
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