Balto AI Verified listing

Balto: Contact Centers with Real-Time Guidance

Balto is a Real-Time Guidance Platform designed specifically for contact centers, aiming to transform the way customer service and sales teams operate.

By integrating with over 60 softphones and major CCaaS and UCaaS systems, Balto offers seamless workflows for agents and a swift implementation process, ensuring immediate value and enhanced performance across the board.

Core Features of Balto

• Real-Time Guidance: Provides agents with live, on-screen guidance during calls, helping them navigate conversations effectively and confidently.
• Seamless Integration: Compatible with a wide range of softphones and directly embeds within major CCaaS and UCaaS systems for effortless agent workflows.
• Comprehensive Quality Assurance: Automates the scoring of 100% of calls, identifying areas for improvement and eliminating the need for manual call sampling.
• Strategic Coaching: Alerts managers to key coaching opportunities in real-time, enabling immediate feedback and targeted agent development.
• Automated Note-Taking: Simplifies after-call work by generating notes with a single click, fully integrated into the Real-Time platform.

Use Cases for Balto

• Sales Enhancement: Empowers sales teams to break records and increase conversions through guided conversations and real-time assistance.
• Customer Satisfaction Improvement: Helps customer service teams provide world-class support, leading to higher CSAT scores and improved customer experiences.
• Efficiency in Training and Onboarding: Accelerates ramp time for new agents by offering live guidance and reducing the learning curve.
• Operational Efficiency: Reduces handle time and streamlines after-call work, allowing agents to focus more on the customer and less on administrative tasks.

Key Functions of Balto

• Balto's Real-Time Guidance Platform scales excellent conversations across entire organizations, ensuring that every customer interaction meets the highest standards.
• It offers a unique solution that guides agents during calls, provides managers with tools for strategic coaching, and automates quality assurance and note-taking processes.
• By integrating seamlessly with existing contact center systems, Balto delivers lightning-fast time to value, enhancing agent performance and customer satisfaction without disrupting existing workflows.