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Boost Customer Engagement & Insights

Overview

TheySaid: Conversational AI Survey Tool

TheySaid leverages AI to transform traditional survey methods into dynamic, interactive experiences. The platform generates tailored survey questions by analyzing a company's website, ensuring that the feedback gathered is relevant and aligned with industry best practices.

Evo, the AI chatbot, automates follow-up interactions, engaging customers in meaningful conversations to dig deeper into their responses.

This approach not only increases response rates but also provides businesses with more nuanced and actionable insights. TheySaid is ideal for companies seeking to enhance their Voice of Customer (VoC) initiatives, improve Net Revenue Retention (NRR), and reduce customer churn through continuous engagement.

Key Features

  • AI-Generated Survey Questions: Automatically generate industry-specific survey questions by scanning your website.
  • Seamless Integration: Embed surveys within existing customer flows, such as email campaigns, product interfaces, and websites.
  • Evo AI Chatbot: Automate follow-up conversations to gather deeper insights and improve customer engagement.
  • Real-Time Analysis: Receive AI-generated summaries, highlighting common themes and critical action steps.
  • Multi-Language Support: Engage customers globally with surveys that detect and interact in over 80 languages.
  • Security and Privacy: SOC 2 Type II certified, with no customer data used for AI training.

Use Cases

  • Customer Satisfaction Tracking: Regularly check in with customers to monitor satisfaction levels and identify areas for improvement.
  • Market Research: Conduct AI-driven interviews to gather in-depth insights on product development, competitive intelligence, and brand perception.
  • NPS Enhancement: Replace traditional NPS surveys with conversational AI surveys to increase response rates and gather more actionable feedback.
  • Sales and Onboarding Feedback: Capture feedback at critical points in the customer journey, such as after sales presentations or during onboarding.
  • Upsell and Renewal Strategies: Use AI-generated questions to identify upsell opportunities and assess renewal likelihood.

Pricing Plans

TheySaid offers a straightforward, usage-based pricing model with four tiers:

  • Free Plan: Includes 1 AI Training Source, 10 AI Conversations, and 5 AI Questions.
  • Pro Plan: $99/month – Includes 2 AI Training Sources, 50 AI Conversations, and 15 AI Questions.
  • Team Plan: $299/month – Includes 5 AI Training Sources, 100 AI Conversations, 3 AI Interviews, and unlimited AI Questions.
  • Enterprise Plan: Custom pricing – Includes 25 AI Training Sources, 5,000 AI Conversations, 500 AI Interviews, and unlimited AI Questions.

Special pricing is available for government, non-profit, and education organizations.

Pros and Cons

Pros:

  • Easy integration with existing tools and workflows.
  • High response rates due to conversational and personalized surveys.
  • Real-time AI-driven insights for quick decision-making.
  • Multi-language support ensures global reach.
  • Strong security and privacy measures.

Cons:

  • Limited AI Conversations and AI Interviews in lower-tier plans.
  • Customization options may be restricted for smaller organizations.
  • Pricing may be steep for small businesses without high survey volumes.

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