Octocom provides intelligent chatbots to automate customer support, recommendations and upsells for enhanced ecommerce experiences.
✓ 24/7 instant human-like assistance
✓ Higher conversion rates
✓ 20%+ increase in average order value
✓ Lower operational costs
Octocom chatbots leverage conversational AI to deliver personalized interactions, whether guiding purchase decisions or resolving post-sales issues.
They seamlessly handle most repetitive tasks like order inquiries, refunds, recommendations etc. while routing complex tickets to human agents.
The automated experience also encourages larger basket sizes through contextually relevant upsell offers.
Moreover, the bots reflect brand identity across deployment channels like website, WhatsApp, Facebook etc. in a locally relevant manner.
In summary, Octocom enables retailers to significantly enhance customer satisfaction while optimizing costs and revenues via AI.
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