Kore.ai elevates customer and employee experiences. With robust natural language capabilities and customization, it provides an integrated solution for conversational self-service and live assistance.
Key Features
Human-Like Conversational AI
Kore.ai leverages state-of-the-art NLP to deliver natural language conversations where users can digress and interrupt like with human agents.
Omnichannel Deployment
The conversational AI can be seamlessly integrated across channels like IVRs, websites, mobile apps, call centers and more for unified CX.
Automation with Human Handoffs
The AI handles common queries and can accurately identify and transfer complex conversations to appropriate human agents when needed.
Agent Assistance
Tools like chat autocompletion, next best action suggestions based on analysis of customer data aid agents in delivering quick and accurate resolutions.
Rapid Customization
Kore.ai offers tailored solutions aligned to specific industry domains and use cases with quick implementation in 4-12 weeks through collaborative partnerships.
Benefits of Kore.ai
Kore.ai aims to transform customer and employee experiences by making conversational AI easily accessible. With its tools to swiftly build intelligent virtual assistants, it helps brands provide 24/7 instant and accurate self-service as well as elevated live support.
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