Kastro introduces an AI-first customer support solution that simplifies and enhances the live chat experience for businesses and their customers. By integrating AI capabilities, including ChatGPT, Kastro aims to provide a seamless support system that allows customers to help themselves efficiently.
This platform is particularly beneficial for businesses looking to reduce their support volume while ensuring that their customers have access to accurate and helpful information whenever they need it.
Key Features of Kastro
AI-Integrated Live Chat: Offers a powerful live chat widget that integrates with your help center, allowing customers to find answers directly from your documentation.
Efficient Help Center Migration: Features a robust crawler for easy migration of your existing help center to Kastro, ensuring a smooth transition and immediate access to improved support capabilities.
AI ChatBot Powered by ChatGPT: Utilizes ChatGPT to handle repetitive questions and suggest relevant articles from your help center, freeing up your support team to focus on more complex inquiries.
Human Handoff for Complex Issues: Seamlessly transitions conversations to human agents when AI encounters complex problems or specific user needs, ensuring personalized support.
AI-Enhanced Workspace: Enhances productivity with features like conversation summarization, reply expansion, tone adjustment, and collaborative answering with AI assistance.
Practical Use Cases for Kastro
Automated Customer Self-Service: Empowers customers to find solutions on their own by providing AI-driven suggestions from your help center directly in the chat widget.
Reduced Support Volume: Significantly lowers the number of support tickets by handling common inquiries with AI, allowing your team to concentrate on high-priority conversations.
Enhanced Help Center Creation: Enables businesses to use AI to write and maintain a professional help center, ensuring that customers have access to comprehensive and up-to-date information.
Functions of Kastro
Provides an AI-integrated live chat solution that enhances customer self-service and support efficiency.
Offers a seamless migration tool for businesses looking to upgrade their help center with AI capabilities.
Reduces support team workload by automating responses to repetitive questions and directing complex issues to human agents.
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