AgentsForce 認証済みリスティング

AgentsForce AIを用いたカスタマーサポート

AgentsForceは 高度なAIソリューション designed to 顧客サポートを強化するために operations by resolving tickets with a level of efficiency and accuracy comparable to human agents. Developed by experts with backgrounds at Alibaba and Google, AgentsForce stands out for its ability to manage complex workflows, including interactions with partners, couriers, and various departments, ensuring end-to-end resolution of customer issues.

This platform is particularly suited for enterprises looking to maintain data privacy while leveraging AI to improve カスタマーサービス 結果。

AgentsForceの主な特徴

• 高解決率: Achieves a 72% success rate in resolving chats and emails within three weeks of implementation, demonstrating its effectiveness in handling customer inquiries.
• 複雑な ワークフロー管理: Capable of navigating intricate back-office processes to facilitate comprehensive issue resolution without human intervention.
• データプライバシーとセキュリティ: Offers an enterprise solution that allows businesses to keep sensitive data within their own environment, ensuring compliance and データ保護.
• 成果に基づく料金設定: Charges are incurred only upon achieving resolved conversations, aligning the service cost directly with value delivered to the customer.
• 高度な学習能力: Utilizes historical data, customer information, and help center articles to learn and apply solutions to new problems, mimicking human problem-solving skills.

AgentsForceの実用的なユースケース

• 自動化されたカスタマーサービス: Significantly reduces the need for human agents by handling a wide range of customer inquiries and issues autonomously.
• シームレス 統合 ビジネスプロセスとともに: Efficiently collaborates with various departments and external partners to ensure that all aspects of a customer's issue are addressed.
• 強化されたデータセキュリティ: Ideal for businesses that prioritize data privacy, as it allows for AI搭載の顧客サポート 機密情報を漏らすことなく。

AgentsForceの機能

• AI駆動のソリューションを提供し、カスタマーサポートチケットの自動化と高い解決率を最小限の人手で実現します。
• 異なる部署や外部パートナー間の複雑なワークフローを管理し、包括的な問題解決を保証します。
• セキュアでプライバシー重視のエンタープライズ向けオプションを提供し、敏感なデータを保護しながらAIの能力を活用します。