Document360 is a comprehensive platform designed to help businesses create, share, and manage knowledge bases, product documentation, manuals, SOPs, and wikis. It serves as a self-service tool for teams and customers, offering an efficient way to handle documentation needs.
Ideal for technical writers, product owners, customer support teams, and developers, Document360 enhances documentation processes through a user-friendly interface and a suite of powerful features.
It offers a user-friendly interface combined with features such as advanced search, rich analytics, and AI-powered suggestions to streamline documentation tasks.
Document360 is targeted at businesses and teams looking to improve their documentation workflows and provide better self-service support to their users.
Features
Advanced Search: Quickly find the right articles with a robust search capability.
Rich Analytics: Gain insights to help content producers make data-driven decisions.
AI-powered Suggestions: Utilize AI to generate content and optimize SEO.
Advanced WYSIWYG Editor: Enhanced editing for text, images, and videos with markdown support.
Workflows: Manage your documentation workflow efficiently.
Business Glossary: Create a centralized source of truth for business terms.
Feedback Manager: Track feedback across all articles and categories.
Integrations: Connect with over 120 business tools for seamless operations.
API Documentation: Automatically generate API documentation from API definition files.
Health Check Metrics: Monitor the health and performance of your knowledge base.
Use Cases
Technical Writers: Create and manage comprehensive documentation effortlessly.
Product Owners: Maintain up-to-date product documentation for internal and external stakeholders.
Customer Support Teams: Provide a self-service support option to reduce support tickets.
Developers: Generate and maintain API documentation with ease.
Business Glossary Management: Centralize business terminology to ensure consistency.
Pricing
Document360 offers a range of pricing plans to suit different needs:
Free: Includes public knowledge base, 2 users, and 1 workspace.
Standard: $199/month per project, includes public knowledge base, 3 users, and 1 workspace.
Professional: $299/month per project (annual billing only), includes public knowledge base, 5 users, and 1 workspace.
Business: $399/month per project (annual billing only), includes private knowledge base, 5 users, and 1 workspace.
Enterprise: $599/month per project (annual billing only), includes mixed (public + private) knowledge base, 10 users, and 1 workspace.
Add-Ons
Ask Eddy: $99/1000 credits/month for AI-powered searches.
AI Content Suite: $149/unlimited/month for AI-driven content creation.
AI Language Translation: $50/million characters for automatic translations.
API Documentation: $99/month for API documentation generation.
Salesforce Connector: $500/month for integrating knowledge base with Salesforce.
Crowdin Connector: $99/month for translating knowledge base content.
Pros and Cons
Pros:
Comprehensive feature set tailored for different documentation needs.
User-friendly interface that simplifies documentation processes.
Strong analytics and AI capabilities to enhance content quality and visibility.
Flexible integration options with over 120 business tools.
Scalable pricing plans suitable for different business sizes.
Cons:
Higher-tier plans require annual billing, which may not suit all businesses.
Some advanced features are available only as add-ons, potentially increasing costs.
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