Knowmax AI 認証済みリスティング

Knowmax：ナレッジマネジメントによる顧客サービスの向上

Knowmaxはオムニチャネルです 知識管理 (KM) platform designed to improve customer experiences by providing comprehensive support tools for customer service teams. The platform offers a suite of features that enable the creation, distribution, and management of knowledge across various customer touchpoints.

AI搭載の検索機能と no-code solutions, Knowmax ensures that customer service agents have quick and easy access to the information they need to deliver accurate and efficient support.

Knowmaxの主要な特徴

• AI搭載 検索エンジン: Delivers instant access to relevant information across touchpoints, streamlining customer service interactions.
• 認知意思決定ツリー: Offers no-code creation of decision trees for guided customer service, integrated with CRM for personalized support.
• ビジュアルハウツーガイド: Provides agents and customers with visual guides in video フォーマットにより、繰り返しの説明の必要性を減らします。
• オムニチャネル ナレッジベース: Centralizes knowledge for easy distribution across digital channels, enhancing self-service options and agent efficiency.
• Chrome拡張機能によるマルチタスク: Enables agents to manage multiple conversations simultaneously with customer information readily accessible.

Knowmaxのユースケース

• エージェントのオンボーディングの効率化: Reduces the 学習曲線 新入社員向けに、より早く生産現場に統合できるようにします。
• 顧客エンゲージメントの向上: Empowers agents with actionable knowledge, leading to quicker resolution times and higher customer satisfaction.
• 効率的なナレッジ共有: Enhances collaboration within teams and across departments with an interactive interface and advanced sharing capabilities.